Submit a complaint about the Police and Crime Commissioner

The Panel handles complaints in line with the Elected Local Policing Bodies (Complaints and Misconduct) Regulations 2012.

Download our full complaints procedure 

Timescales for handling your complaint

• Stage 1: we will first check that the Panel is the correct organisation to handle your complaint.
• Stage 2: if the complaint is about the conduct of the PCC or Deputy PCC, we will let you know how the complaint will be handled.

Wherever possible we will acknowledge receipt of your complaint within 5 working days. 

Complaints alleging criminal conduct of the PCC or Deputy PCC are first recorded by the Panel and then referred to the Independent Office for Police Conduct for investigation.
Non-criminal complaints against the PCC or Deputy PCC are usually handled by the Panel using a process called Informal Resolution. This process focuses on resolving complaints without needing formal legal action.
We try to resolve complaints within 12 weeks if they are handled through the informal resolution process. However, each case is different, and the time taken to reach a conclusion will depend on the nature of the complaint.

We will keep all parties regularly updated of progress until the complaint reaches a conclusion.

Sharing your information

Our privacy notice explains how the Panel uses information submitted under the complaint process.